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We’ll Never Fully Trust Artificial Intelligence With Our Businesses — And That’s Okay

We’ll Never Fully Trust Artificial Intelligence With Our Businesses — And That’s Okay
Treat AI like a new employee with a probation period, then gradually loosen oversight.

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Ramping up AI automation

As artificial intelligence (AI) continues to play a larger role in everyday life, industry leaders and experts agree that human oversight is crucial for ensuring the responsible use of AI technology. While AI is being used for low-level tasks such as managing computer viruses and car-sharing engagements, it is not yet ready to make mid-level and high-level decisions without human intervention.

Leaders from companies such as Amazon Web Services and Blue Yonder emphasize the importance of human oversight in AI-driven processes, particularly in critical areas such as healthcare and supply chain management. They stress that AI should be seen as a tool to augment human expertise, rather than replace it entirely.

While AI technology continues to improve and gain trust, the need for human oversight remains essential, especially in areas where AI could have a significant impact on people's lives and rights. As AI becomes more pervasive, there may be a gradual shift towards allowing AI to handle more routine and lower-risk tasks, freeing up human employees to focus on more meaningful work.

However, human oversight is still necessary to monitor AI-generated content and ensure that it aligns with a company's values and goals. Additionally, AI-assisted oversight mechanisms can help users monitor AI systems in real-time and identify any potential risks or anomalies.

Ultimately, the consensus among industry leaders is that humans will continue to play a critical role in the development and use of AI technology, ensuring that it is used responsibly and ethically. As AI continues to evolve, the need for human oversight will remain a key priority in harnessing the full potential of AI automation.