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A recent survey from J.D. Power has revealed that Delta and Southwest Airlines are leading the way in customer satisfaction in North America. The survey, which asked thousands of fliers about their experiences, found that these airlines stood out for their friendly and helpful customer service. Delta was particularly dominant in the premium segment, while Southwest Airlines was the favorite among budget fliers for the third year in a row. The survey also ranked other airlines in various cabin classes based on customer satisfaction. This news comes as a welcome relief for travelers who have been frustrated with the overall air travel experience.
