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Analyzing Retailers’ Peak Performance in 2023

Analyzing Retailers’ Peak Performance in 2023
Retailers determining how to increase efficiency should heed the success of powerhouses like USPS. Doing so today will create an immense competitive advantage come November 2024.

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Warehouse managers are being urged to reflect on the challenges of the 2023 peak season and consider how modern technologies like automation and collaborative robotics can bridge the fulfillment gaps created by rising e-commerce. With worldwide retail sales predicted to exceed $31 trillion next year and e-commerce orders expected to increase by more than 15% by 2027, the impact on warehouses is significant. Extended warehouse labor shortages have challenged traditional approaches to keeping pace with variable demand, and consumers now expect retailers to fulfill their orders expeditiously. To meet evolving consumer expectations and maintain adequate pick rates during peak seasons, leaders must consider adopting innovative technologies. Warehouse automation, in the form of robotics, artificial intelligence, and advanced sensor technologies, is revolutionizing how retailers handle inventory, process orders, and fulfill shipments. While automation has its benefits, it remains fallible, and a human-in-the-loop approach is proving critical during peak season. Retailers are urged to assess how the 2024 holiday season can be their most economical yet, with a focus on increasing efficiency and heeding the success of organizations that have opted for a joint human-robotic approach.