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American Airlines downgraded me to economy class. Can I get a refund? | HeraldNet.com

American Airlines downgraded me to economy class. Can I get a refund? | HeraldNet.com
The airline promised Margarethe Hoenig a partial refund on her flight from Dallas to Auckland, New Zealand. Then it reneged.

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American Airlines downgraded a passenger from business class to economy plus and promised a refund, but then claimed they were not responsible for the refund because the ticket was a codeshare flight with Qantas. The passenger contacted Qantas and Chatdeal, but no one was willing to take responsibility for the refund. Travel advocate Christopher Elliott intervened and contacted Chatdeal, who agreed to contact Qantas. Eventually, the passenger received the refund.

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